Making the Case for the Virtual Support Center

Time:1-4PM Location: Ajilon Consulting, 3000 Town Center, Suite 2600 (26th Floor), Southfield, MI Topic: Making the Case for Virtual Support Center, Tim Dewey, President & CEO of B Virtual Inc. Speaker Bio:  Tim Dewey has been an active part of the service and support industry for over 15 years. Tim has been responsible for the Education and Certification business for... [read more]

Time:1-4PM Location: Ajilon Consulting, 3000 Town Center, Suite 2600 (26th Floor), Southfield, MI Topic: Making the Case for Virtual Support Center, Tim Dewey, President & CEO of B Virtual Inc. Speaker Bio:  Tim Dewey has been an active part of the service and support industry for over 15 years. Tim has been responsible for the Education and Certification business for the former STI Knowledge, and was their business unit head for sourcing solutions for over nine years. His leadership and insight positioned the company’s sourcing solutions in the upper right hand quadrant for Gartner’s Help desk Outsourcing Services three times this decade. He is the COO of B Virtual Inc., the leader in Virtual workforce solutions for the service and support industry. B Virtual provides customers the solutions they require to deliver a continuously high level of service and support, remotely. Giveaways: Five Complimentary Thought Rock memberships including the ITIL v3 Foundation online course (valued at $350/membership). For more information about Thought Rock you can go to www.thoughtrock.net

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