Social CRM 2011 - New York

Continuing our innovative series of social media business events, Our Social Times is hosting an unique one-day conference in New York on 3rd November.

Social CRM 2011 (New York) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into... [read more]

Continuing our innovative series of social media business events, Our Social Times is hosting an unique one-day conference in New York on 3rd November.

Social CRM 2011 (New York) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.

What is Social CRM?
How to develop your Social CRM strategy
Mapping your CRM system to the customer journey
Picking the right tools and services
The challenges of implementing social CRM
Case studies & best practise

The conference will be fully interactive with presentations, case studies, Q & A sessions and panel discussions. There will also be an Exhibition Area including many of the leading social media monitoring and measurement tools and services. The ticket price includes lunch, refreshments and a handbook and networking drinks at the end of the day.

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