Social Media Essentials for ITSM

Social Media Essentials for ITSM

San Francisco CA · Tuesday, June 21, 2011 at 8:00 AM - Wednesday, June 22, 2011 at 5:00 PM

  • Pinky Says
  • Pink Elephant
  • Chris Dancy
http://www.pinkelephant.com/Products/Education/Courses/SME.htm
Once regarded as a fad, more and more organizations are integrating social networking into their strategies, and the implications for IT are significant.

Are you and your IT department ready? At Pink we believe that IT organizations really need to step up with knowledge and guidance on the opportunities, and risks, provided by socia... [read more]
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