Social Media Essentials for ITSM

http://www.pinkelephant.com/Products/Education/Courses/SME.htm
Once regarded as a fad, more and more organizations are integrating social networking into their strategies, and the implications for IT are significant.

Are you and your IT department ready? At Pink we believe that IT organizations really need to step up with knowledge and guidance on the opportunities, and risks, provided by... [read more]

http://www.pinkelephant.com/Products/Education/Courses/SME.htm
Once regarded as a fad, more and more organizations are integrating social networking into their strategies, and the implications for IT are significant.

Are you and your IT department ready? At Pink we believe that IT organizations really need to step up with knowledge and guidance on the opportunities, and risks, provided by social networking. Will you (can you!) lead the way? In this workshop, you will receive many golden nuggets of information that will enable you to understand how to exploit multiple social networking platforms for the benefit of your overall IT operation and your organization’s customers.

If you could take only one workshop this year that will change your business and life for years to come, this is that workshop.

WHAT YOU WILL LEARN

Learn exactly what is social media
Understand the evolving role of social media in everyday personal and business life
Receive an overview (including dos and don’ts!) of Facebook, Twitter, YouTube, Digg, Delicious, QR codes, blogs, and many more social computing tools
How to embrace social media without losing your staff’s productivity
Explore monitoring tools for social media
How to have “the talk” with senior management
Discover why e-mails, surveys, and polls are the stuff of yesterday’s IT support organizations
How to create a social media policy for your organization
About risks and security
About current trends, and future direction
And, you’ll also get many real-time live demonstrations.

BENEFITS

Today, there are numerous tools available in your organization’s social media arsenal. Many experts hold a common view that social media has the power to transform business as much as the Internet did in the 1990s. The main benefit of this workshop is that you will walk away with an understanding of how exactly IT can use social media to create business advantages.

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