What if we got it all wrong? What if we've been going about marketing strategy completely the wrong way?
During this session, I will outline how retention can become the new acquisition for businesses today and in doing so, transform the way companies go to market and establish a critical competitive edge and advantage.
Using my “flipped funnel” methodology, I'll outline the...
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What if we got it all wrong? What if we've been going about marketing strategy completely the wrong way?
During this session, I will outline how retention can become the new acquisition for businesses today and in doing so, transform the way companies go to market and establish a critical competitive edge and advantage.
Using my “flipped funnel” methodology, I'll outline the notion of customer experience, introduce the 10 new rules of customer service and present a social media-driven customer activation model that harnesses the true potential and impact of customer-generated word of mouth reviews and referrals.
Oh and I'll explain why the REAL role of social media is in fact RETENTION.