In this talk, Mary Poppendieck will compare and contrast the openings of Beijing Capital Airport Terminal 3 and Heathrow Terminal 5 and present the lessons they hold for anyone switching on complex systems that absolutely must be on time, and must work well—starting the very first day.

In this talk, Mary Poppendieck will compare and contrast the openings of Beijing Capital Airport Terminal 3 and Heathrow Terminal 5 and present the lessons they hold for anyone switching on complex systems that absolutely must be on time, and must work well—starting the very first day.