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Customer Response Summit II
The Westin Diplomat Resort & Spa · Tuesday, May 10, 2011 at 12:00 AM - Thursday, May 12, 2011 at 12:00 AM
Writing about the convergence of Society, Media and Technology.
The summit explores the importance of providing customers with choices for their preferred method of support. Multi-channel service options, self-service via knowledgebase’s and downloads, live chat sessions, mobile applications, social networks, and easy issue escalation paths via the Web to improve the customer experience and increase customer satisfaction
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The Westin Diplomat Resort & Spa
3555 South Ocean Drive, Hollywood, FL, United States
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