Customer support and operations in Tech

If you find yourself on the frontlines of customer care at a startup, sandwiched between a barrage of feedback and overwhelmed developers, this meet up is for you. Join us as we hear from a range of companies on how they tackle the problem of WOWing their customers daily.

Bring your insights and join us in discussing:
A. Fielding the front-lines of customer calls, emails, and requests
B.... [read more]

If you find yourself on the frontlines of customer care at a startup, sandwiched between a barrage of feedback and overwhelmed developers, this meet up is for you. Join us as we hear from a range of companies on how they tackle the problem of WOWing their customers daily.

Bring your insights and join us in discussing:
A. Fielding the front-lines of customer calls, emails, and requests
B. Customer education methods
C. Debugging, prioritizing, and resolving bugs swiftly (post-production)
D. Translating suggestions into valuable features and improvements for the product, company and customers
E. Automating the tedious parts (tasks)
F. Turning haters into your biggest advocates

Drinks and food will be provided!

We'll be inviting people to speak in a panel / group chat format where we will ask stimulating questions about each of the topics above, then we'll break into sessions specific to the topics above and share fireside/2 minute summaries of each breakout with the entire group. Concluding the evening we will mingle and party.

The (rough, but more specific) Schedule is as follows --
6:00pm-6:30pm Arrive and Mingle
6:30pm-7:15pm Listen to 8-10 minute panels on each of the 6 topics listed above
7:10pm-7:30pm Breakout sessions specific to each topic
7:30pm-7:42pm Fireside (2 minute) summaries of breakout sessions
7:42pm-10:00pm Mingle, meet and party

Feel free to invite friends/companies interested! If you have questions or would like to speak, please email me at witt.rj@gmail.com or ryan@drchrono.com

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