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Call Center Week
Las Vegas, NV · Monday, June 4, 2012 at 12:00 AM - Saturday, June 9, 2012 at 12:00 AM
Senior Marketing Manager, IQPC New York
Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become... [read more]
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