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Understanding Customer Service in 2012 - Online Roundtable Discussion
Focus.com · Thursday, January 26, 2012 at 1:00 PM
Community Manager @UserVoice in San Francisco, singer in a rock'n'roll band called Monsters are not Myths. Love food, music, friends, sunlight, beer, bicycles.
Customer service means more than ever in 2012. With unprecedented access to reviews and opinions about companies, customers can no longer be an afterthought. If you don't make people happy, they will leave. Unfortunately, customer service is often understaffed, underfunded, and disorganized. Join us for an online roundtable on Focus.com as both subject matter experts and practitioners discuss... [read more]
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