Companies like Autodesk are driving millions in ROI annually from social support because it delivers better service at a better value. Next generation Social Support is about dialing it up a notch—maximizing that value by making it a fundamental part of the support ecosystem, fully integrated with the systems and processes that make your company run.
What strategies and tactics will help you... [read more]
Companies like Autodesk are driving millions in ROI annually from social support because it delivers better service at a better value. Next generation Social Support is about dialing it up a notch—maximizing that value by making it a fundamental part of the support ecosystem, fully integrated with the systems and processes that make your company run.
What strategies and tactics will help you catch up with the current state of the art in social support? What will help you leap ahead? Join Lithium Chief Community Officer, Joe Cothrel, and Autodesk Community & Social Media Program Manager, Brian Kling, as they share their experiences with some of the world's most successful social support efforts. You will learn:
1) Four kinds of integration most critical to social
support success
2) Ten future trends for achieving social support leadership
3) Key considerations and dimensions of CRM integration (case study)
4) Key business outcomes of a successful social
support effort.
