Join internationally renowned speaker and author of numerous articles and books Linda Rising in her enthralling half day course on patterns for improved customer interaction.
With the emphasis on in-depth customer interaction during development, team members are being asked to take an active role in working with customers. This evolving role poses a big challenge for many who, in the past, rarely met “real” customers.
Linda Rising presents patterns she has used successfully to help you in direct, face-to-face interactions with your customers. These patterns describe solutions to common problems that occur again and again dealing with customers and users.