From the Creators of Call Center Week: Taking Call Center Performance, Productivity & Metrics to the Next Level
Join Call Center Performance and Productivity & Metrics, September 12-14 in Dallas, Texas and learn about the latest and greatest call center metrics focused on service, quality, efficiency, profitability, and employee development.
Experience how to create a well-integrated...
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From the Creators of Call Center Week: Taking Call Center Performance, Productivity & Metrics to the Next Level
Join Call Center Performance and Productivity & Metrics, September 12-14 in Dallas, Texas and learn about the latest and greatest call center metrics focused on service, quality, efficiency, profitability, and employee development.
Experience how to create a well-integrated operation across tools like workforce management, coaching, e-learning, performance management, speech analytics and surveys. Plus: Find out how internal customers are relying on the business intelligence coming out of contact centers and discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!
Sign up to this hot off the heel event from the creators of the industry’s fastest growing call center event Call Center Week!