Customer Hero Tour - Denver

Zendesk is excited to bring you the 2012 Customer Service Hero Tour - a FREE event.

Join us along best-selling customer service author, Micah Solomon for a jam-packed day of learning and networking with fellow customer support and help desk heroes.

ONE lucky attendee in Denver will win a trip to Las Vegas to tour the heart of customer service - Zappos!

Don’t miss this opportunity to come hear... [read more]

Zendesk is excited to bring you the 2012 Customer Service Hero Tour - a FREE event.

Join us along best-selling customer service author, Micah Solomon for a jam-packed day of learning and networking with fellow customer support and help desk heroes.

ONE lucky attendee in Denver will win a trip to Las Vegas to tour the heart of customer service - Zappos!

Don’t miss this opportunity to come hear from the best in customer service - space is limited!
12:30 to 1:00 - Registration & Power Snacks

1:00 to 1:45 – The Transformation of Customer Service: From Zero To Hero
The customer service industry is in the midst of a revolution. JD Peterson, VP of Product Marketing at Zendesk will share with us the inside secrets of the Zappos WOW experience as well as what it means to truly be a “Customer Service Hero” - a transformation that customers and organization can benefit today.

1:45 to 2:50 – Meet The Author: High-Tech, High-Touch Customer Service
Best selling author, Micah Solomon will join us to share his strategies on ways to deliver exceptional high-touch customer service in a demanding world of social commerce where Twitter, smartphones and self-service kiosks are driving customer service interactions.

3:05 to 3:35 – 3 Techniques Every Customer Focused Organization Needs to Know
In this session, Zendesk will share tips and tricks for using the latest technology available to the customer service industry to help you and your organization become more efficient and effective in the service you deliver.

3:35 to 4:10 – The Secret Formula for Customer Satisfaction
How do we know if our customer service efforts are working? The answer lies in the data from every customer interaction. Now you can compare your efforts with the 15,000+ other companies that use Zendesk. You'll walk away with tools and tips to improve how you engage with your customers.

4:10 to 5:00 – Customer Service Hero Panel
Join us as we feature Zendesk customer heroes as they share with us their challenges, successes and secrets for delivering world-class customer service.

5:00 to 7:00 – Customer Service Super Heroes UNITE!
Join us after an exhilarating day of learning for some tempting libations, music and general mixing n’ mingling with other customer service heroes.

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