Service Design Thinks & Drinks - Sydney

service design thinks & drinks Service Design Thinks and Drinks is an informal meet up , offering a place to discuss and learn more about Service Design (and a few after-work drinks).  The event is open to anyone interested in Service Design and Design Thinking and furthermore for those interested in having inspiring conversation and connecting with like-minded people all while having some... [read more]

service design thinks & drinks Service Design Thinks and Drinks is an informal meet up , offering a place to discuss and learn more about Service Design (and a few after-work drinks).  The event is open to anyone interested in Service Design and Design Thinking and furthermore for those interested in having inspiring conversation and connecting with like-minded people all while having some drinks! This month, Mwaniki Wa-Gichia will talk about "What does the Nissan Cedric, Balrogs and the Tax System have in common?"   The ATO has a mature design capability which they apply to all change in the Tax and Super system. This presentation outlines the core principles and concepts behind their approach designing change. It is a practical and proven method which helps them co-design changes with the community. Design in the Tax Office is about making changes which best meet the needs of the community and the organisation. Their design work aims to provide good outcomes for people impacted by change, and good outcomes for their administration in terms of efficiency, effectiveness and the integrity of the tax and super systems. Design for them is about finding optimum solutions informed by an understanding of their user’s needs. It is about co-designing products, services and processes with them within the boundaries of what is possible and sensible. It is a practical strategy to make the community’s tax and super systems the best they can be. Mwaniki Wa-Gichia - Director, Software Industry Liaison Unit Mwaniki's background is design. He trained as an architect, worked as an architect and then as an environmental designer before joining the ATO in 2003. He joined the ATO as a facilitator of design and currently heads up the Software Industry Liaison Unit. The Unit brokers the process of administrative design in the ATO and design of software in the industry which is used by the community to meet tax and superannuation obligations.   We encourage anyone to join, you could be managing, design or delivering any kind of service!   Book your ticket and we look forward to seeing you there!   

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