6:30 - 7:00 Networking & food
Building door locks at 7:00pm. Please give yourself extra time to be here by then, or you might be waiting around for someone walking out to get into the building.
7:00 - 7:45 Presentation and group discussion on Customer Segments and Customer Empathy Maps
7:45 - 9:00 Break out into smaller groups for Customer Empathy Map workshop
9:00 - More... [read more]