Customer Support in a 140 Character World

Customer Support in a 140 Character World

Hilton A/B · Monday, March 15, 2010 at 5:00 PM

  • Sarah Tavel
  • Thomas Knoll
  • Morgan Sherwood
  • Caroline McCarthy
  • Rachel Weidinger
  • Steve Hall
  • Dave Surgan
  • Rob Davidson
  • Lisa Peterson
  • Lynn Fox
  • Amanda Lauter
  • Whitney Holum
  • Laura Levitan
  • Katie Shields
  • Doug Akin
  • Matt Britton
  • Heather A. Ritchie
  • Brandon
  • Mary Crosse
  • Michael Macasek
  • Steve Loflin
  • David Lifson
  • Jennifer Milano
  • Tim Van Loan
  • Jodi Brown
  • Colette Ballou
Gone are the days of traditional customer support. In a world of Twitter, Facebook, and customer complaint sites like GetSatisfaction, customers are now jumping online to vent and publicize their customer support issues. But does it work for everyone and can complex customer service issues really be resolved within a 140...
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