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Customer Service Goes Social

Customer Service Goes Social

Hilton D · Tuesday, March 16, 2010 at 11:40 AM

  • Morgan Sherwood
  • Heather A. Ritchie
  • Michael Macasek
  • Colette Ballou
Community-focused culture is changing relationships between companies and customers and how they work together. Customers/users are becoming community members, a more active role beneficial to everyone involved. Well discuss evolving customer service, integration into company culture, adoption curve, different challenges depending on business/community type, and balancing service with selling.
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